We understand that you may have multiple ideas for your custom jewelry. To help us better understand your vision, you can upload up to 4 reference images. These images will provide us with a clear understanding of the design elements and aesthetics you prefer. Our design experts will work closely with you to incorporate your ideas into a cohesive and stunning custom piece. If you have any questions you can contact us via mail at customerservice@diamondchemistry.com or call us at 1-888-874-0475 or even schedule a virtual appointment.

If you have multiple shapes in mind for your custom jewelry, we are here to assist you. During the design process, you can select one shape in the form and include the additional shape options in the notes section. Our design experts will review your preferences and provide you with different options based on the selected shapes. This way, you can choose the best shape that aligns with your vision, style, and preferences.

We understand that inspiration can come from various sources, and you may have more than 4 reference images for your custom jewelry design. While we limit the initial submission to 4 images, we encourage you to provide additional reference links in the notes section or you can contact us via mail at customerservice@diamondchemistry.com. Our design experts will review all the references you provide to understand your preferences thoroughly. We are committed to capturing the essence of your vision and incorporating as many design elements as possible while maintaining a cohesive and harmonious custom piece.

Our custom jewelry process begins with filling out a form, sharing your inspirations and preferences. Our design experts will then create a technical design layout, rendered life like videos and images and an initial price estimate for review. Once approved, our skilled experts will meticulously handcraft your custom jewelry with precision and attention to detail. We strive to make the custom jewelry experience enjoyable and seamless, ensuring that your vision is brought to life with exceptional craftsmanship.

The timeline for the custom jewelry process can vary depending on the complexity of the design and the specific requirements of your custom piece. Typically, the initial rendering will be provided within 48 hours after receipt of your form. Once the design is approved, the crafting of your custom jewelry will take approximately 2 weeks.
Please note that this timeline is an estimate and can be subject to change based on the clarity of inputs in your form, the intricacy of the design, availability of materials, and any additional customization requests. Our team will provide you with a more accurate timeline during the initial consultation phase, considering your specific design preferences and requirements.

Absolutely! We understand that your preferences and ideas can evolve during the design phase. That's why we provide you with the opportunity to make changes or modifications to the design concept before we start crafting your jewelry. Our goal is to ensure that you are completely satisfied with the design before we proceed with production. Your dream ring is our top priority, and we want to work together to bring it to life.

We are dedicated to your satisfaction with your Yours Truly order. Therefore, we offer a 30-day return policy, allowing you to return your custom design for store credit within this timeframe. Please note that returns for Yours Truly orders will receive a store credit amounting to 90% of the purchase price. A 10% processing fee will be retained. The store credit never expires and can be used towards any future purchase or purchases at Diamond Chemistry. Our goal is to provide a convenient and flexible return option while ensuring fairness in processing fees.

We understand that circumstances may change, and you may need to cancel your Yours Truly order. Our cancellation policy allows for cancellations within two (2) business days of your purchase for a full refund, excluding any pre-paid deposits. After the initial two-day window, cancellations are subject to a 10% processing fee, and the remaining amount will be refunded as a store credit. The store credit never expires and can be used towards any future purchase or purchases at Diamond Chemistry. We strive to provide flexibility and ensure your satisfaction in case your plans evolve.

Our pricing for custom jewelry is based on a variety of factors, including, the intricacy of the design, the type of materials used, diamond cuts, and the carat weight chosen. During the consultation, we will provide a price for your specific design preferences. As custom jewelry experts, we strive to offer fair and competitive pricing while maintaining the highest standards of quality and craftsmanship.

At this moment, we do not offer repurposing services for existing jewelry. However, our custom jewelry process allows you to create a completely new piece based on your vision and preferences. Our skilled experts will work closely with you to design a unique piece that reflects your style and personality.

We strive to accommodate a wide range of design preferences and requests. However, there may be certain design elements or features that are not feasible due to technical limitations or practical constraints. During the consultation, we will discuss any specific requirements or concerns to ensure that your Yours Truly design aligns with our capabilities and your vision.

Yours Truly is available for rings, particularly engagement rings and wedding bands. We specialize in creating unique and personalized designs for these special occasions. However, we are always open to exploring new possibilities and accommodating different requests. If you have a specific custom jewelry idea outside of rings, we encourage you to reach out to our customer service team via mail at customerservice@diamondchemistry.com. We will do our best to understand your vision and work with you to bring it to life. Your satisfaction is our top priority, and we strive to create custom jewelry that exceeds your expectations.

Absolutely! We specialize in creating custom jewelry based on your images or design inspirations. Our skilled experts will work closely with you to bring your vision to life while ensuring that the design remains original and unique. It's important to note that we prioritize originality and respect intellectual property rights. We cannot directly replicate or copy designs from other jewelers or infringe on trademarked designs. Our commitment is to create custom jewelry that is tailored to your preferences and reflects your individual style and taste. Rest assured, your custom piece will be crafted with the utmost care, creativity, and integrity.